Customer Support
Support
Our Customer Support department is available to assist customers in resolving situations that require support (consultations, breakdowns, defects, or other issues).
A well-prepared team with many years of experience, highly skilled, ready to listen, dedicated to finding the best solution, and driven by continuous training.
At your disposal:
- A large spare parts warehouse with approximately 9,000 components ready for delivery
- A repair workshop with specialized technicians
- Telephone support service
- A constantly updated archive of instructional videos
- A database of exploded views of our machines to identify the required spare parts
- Continuous updates on ticket progress
The determination to always do our best, aware of being the best tool our customers can rely on to always feel satisfied with their choice.
There is no second
chance to make
a good first
impression.
External Technical Support Centers
Machieraldo Gustavo markets hundreds of different brands and, in some cases, it may be necessary to contact technical support to resolve issues related to defects or malfunctions. In this section you will find links to the main brands handled. By clicking on them, you will be redirected to the official support page of the selected brand, allowing you to request assistance directly and quickly from the center closest to you. By using the official service, you will receive the same warranty services, but repair times will be significantly reduced, allowing you to provide a more efficient service to your customers.
